Security at q789 works on two levels — protecting your data and protecting your funds.
Data security: Your name, phone number, NID details, and transaction history are all protected with SSL 256-bit encryption — the same technology used by banks. Data stored on our servers is secured with AES-256 encryption. Passwords are never saved in plain text; only a hashed version is stored, meaning no q789 employee can ever view your password. Third-party cybersecurity audits are carried out on a regular basis.
Funds Security: Member deposits are held in an account completely separate from q789's operating funds. This means your money remains segregated regardless of any circumstances on q789's end. Withdrawals are only sent to KYC-verified accounts — transfers to any other number are not possible.
Additional Security: OTP verification is required when logging in from a new device. After five consecutive incorrect password attempts, your account is automatically locked. If a suspicious login is detected, an instant alert is sent to your registered number. Your information is never sold to third parties — this is a core commitment of q789's privacy policy.
Q789's withdrawal process is among the fastest of any online platform in Bangladesh. Standard requests Between 3 and 8 minutes Funds are delivered to your registered bKash or Nagad number.
Step-by-step process:
1. Log in and go to the financial transactions menu.
2. Select the "Withdrawal" option.
3. Select your payment method — bKash, Nagad, or Rocket.
4. Enter the amount and confirm your registered number.
5. Confirm with your OTP — done.
Minimum & maximum limits: Minimum withdrawal is ৳300. Daily maximum is ৳2,00,000. VIP members have higher limits.
Key conditions: KYC verification is mandatory before your first withdrawal — simply upload your NID and a selfie, and verification is typically completed within 30 minutes. Once verified, you won't need to do it again. Withdrawals are always sent to your registered number only; sending to a different number is not permitted. There are no transaction fees on withdrawals.
Responsible gaming tools at q789 are completely free and available to all members. Go to Profile → Settings → Responsible Gaming. There you'll find four main tools:
1. Deposit Limit: Set a maximum deposit limit on a daily, weekly, or monthly basis. Lowering your limit takes effect immediately. Increasing it requires a 48-hour waiting period — this is intentional, to prevent raising your limit on impulse. For example: setting a monthly limit of ৳5,000 means that's the maximum you can deposit in a month.
2. Loss Limit: Set a cap on how much you can lose in a single day or week. Once the limit is reached, betting stops automatically — preventing the "I'll win it back" mindset from costing you more.
3. Reality Check: A popup appears every 30 minutes, 1 hour, or 2 hours — showing how long you've been playing and how much you've wagered. The simplest way to stay aware.
4. Self-Exclusion: Take a break from your account for anywhere between 7 days and permanently. During an exclusion period, both login access and promotional messages are disabled. You can find full details on the Responsible Gaming page.
Your winnings are added to your q789 wallet the moment the result is confirmed — no waiting required. Whether it's Sports Betting, slots, or Live Casino, your balance updates instantly once the outcome is settled.
For Sports Betting: Results are verified as soon as a match ends, and winning bet payouts are credited to your wallet — typically within 3 to 10 minutes of the final result. In live betting, each bet is settled instantly based on the outcome at that moment.
For jackpot wins: If you hit a progressive jackpot, the full amount is credited to your wallet instantly. However, large withdrawals (generally above ৳50,000) may be subject to a brief security check — typically taking 1 to 2 hours.
For winnings from bonus balance: To withdraw winnings from a bonus, you must first complete the wagering requirement. Once the wager is fulfilled, your winnings become immediately withdrawable. You can track your wagering progress on the financial transactions page.
Cricket betting at q789 works two ways — before the match starts (pre-match) and while the match is in progress (live betting). For beginners, starting with pre-match is the better approach.
Step-by-step process:
1. Log in and go to the Sports section.
2. Select "cricket" — all upcoming and live matches will be displayed.
3. Click on your preferred match — the available betting markets will appear.
4. Choose a market, such as Match Winner, Top Batsman, or Total Runs.
5. Check the odds — the higher the number, the less likely the outcome, but the bigger the payout if you win.
6. Enter the amount and confirm your bet slip.
Popular Cricket Betting Markets:
• Match Winner — which team will win
• Toss Winner — who will win the toss
• Total runs in the 1st innings — over or under a set line
• Top run scorer — which batsman will score the most runs
• Player of the Match — who will receive the award
Live Betting Tip: In live mode, odds shift with every ball. The odds at the exact moment you confirm your bet are the ones that apply. If you're comfortable making quick decisions, live betting makes the experience far more exciting.
Many players find the wagering or turnover requirement confusing — but it's actually quite straightforward.
Simple explanation: Bonuses cannot be withdrawn directly. You need to wager the bonus amount a specified number of times before you can make a withdrawal. At q789, the wagering requirement for the welcome bonus is generally 15x।
Let's break it down with an example:
You deposit ৳1,000 → you receive a ৳1,000 bonus → total balance ৳2,000.
Wagering requirement: 15x the bonus amount = ৳1,000 × 15 = ৳15,000 in total bets required.
That ৳15,000 doesn't need to be wagered all at once — it accumulates gradually through your normal gaming activity.
Once the wagering requirement is met, whatever remains in your bonus balance becomes withdrawable.
Important information:
• The ৳1,000 from your original deposit can be withdrawn at any time — the wagering requirement applies to the bonus only.
• Wagering progress is shown as a percentage on the Financial Transactions page.
• Cashback bonus wagering requirements are typically just 1x or 2x — much lower.
• Full bonus terms and conditions are available on the latest Promotions page.
The q789 VIP program has six tiers — Bronze, Silver, Gold, Platinum, Diamond, and Royal. Your tier is determined by your total deposits and wagering activity and upgrades automatically.
VIP Benefits Overview:
From Silver: Higher withdrawal limits (up to ৳3,00,000 per day), enhanced cashback rate (12%), and priority support.
From Gold: Monthly birthday bonus, invitations to exclusive events, and faster withdrawal processing.
From Platinum: Personal account manager — reachable directly by phone or message. Custom bonus offers and extra free bets on deposits.
Diamond & Royal: Higher withdrawal limits, priority payment processing (approximately 1–2 minutes), exclusive reload bonuses, and annual loyalty rewards.
How to track your VIP tier: In the VIP status section of your profile, you can view your current tier, how many points are needed to reach the next tier, and a full list of your benefits. Visit the VIP page for more details.